Refund & Cancellation Policy
Last updated 2026-10-03
This page is deliberately specific, because “non-refundable” on its own is not a fair answer.
The short version
EXEX is a software service delivered instantly. Once your website has been generated and made available, the fee is non-refundable. There is no cancellation window, because the work is already done.
That is only fair because building and previewing your site is free. You see the finished website before you pay anything. You are never asked to pay in order to find out what it looks like.
When we will refund you in full
We will refund the full amount, in these situations, regardless of when you ask:
- We failed to deliver. Your payment succeeded but no website was published, and we cannot fix it.
- Duplicate payment. You were charged twice for the same plan.
- The service is unavailable. A paid feature is continuously unusable for more than 14 consecutive days and we cannot restore it.
- A feature you paid for is withdrawn and we cannot offer a comparable replacement.
- The law requires it. Where Indian consumer law entitles you to a refund, you get one.
When we will not refund
- You have viewed, downloaded or published the website. That is the delivery.
- The website works, but you have changed your mind about the design, the colours, the wording or the price.
- You have a dispute about the content — for example a Google review you think is unfair, or a business detail Google has wrong. That is a matter between you and Google; we only present what Google publishes.
- You bought the wrong plan. Every plan previews in full before payment, so choosing is on you.
- You stop using the service before 12 months are up. The term is annual; we cannot resell the unused months, and we say so before you pay.
- You breach the acceptable-use terms in our Terms & Conditions.
Cancellation and renewal
- Nothing renews automatically.There is no auto-renewal and no auto-debit. When your 12 months end, your site stays online and you can still view and download it. To keep editing and re-publishing, you pay again.
- No notice is needed to stop.Since we never charge again, there is nothing to cancel.
- Deleting your site. Email us and we will remove it. We keep only the invoice records we are required to keep.
How to request a refund
- Email marketing@adzbe.com with your Razorpay order id and the reason.
- We reply within 7 working days.
- Approved refunds go back to the original payment method. Your bank decides how long it then takes — typically 3 to 10 working days. We cannot refund to a different account or method.
Refunds include the GST component where the payment is reversed in full, and are reported in our GST returns accordingly.
Chargebacks and disputes
If something has gone wrong, email us first. We would rather fix it than have a dispute. If you do raise a chargeback with your bank, note that we will contest it where the service was delivered as described, and we will provide the order record.